Detail-oriented customer service professional with 4+ years of experience handling payments, resolving customer questions, and following accuracy-focused procedures. Prepared to support bank members with dependable transaction service and careful record handling.
2Core Skills
Cash handling & drawer balancing · Customer service · Transaction processing · Identity verification · Data entry · Privacy awareness · Microsoft Excel
3Professional Experience
Senior Customer Service Associate | Community Market | Chicago, IL
May 2022 – Present
Processed high-volume cash, card, and digital payments while completing accurate drawer counts at close.
Resolved customer questions, returns, and payment issues using store procedures and clear communication.
Trained new associates on transaction accuracy, receipt handling, and customer privacy expectations.
Retail Associate | Northside Goods | Chicago, IL
Jun 2020 – Apr 2022
Maintained organized transaction records and supported customers with purchases and account questions.
Handled busy service periods while keeping product, payment, and return details accurate.
4Education
Associate Degree, Business Administration | City College of Chicago | 2020
Common Mistakes vs. Stronger Fixes
Common mistakesStronger fixes
cancelHelped customers with money questions.
check_circleExplained routine transaction steps and directed customers to the appropriate bank service.
cancelHandled cash at work.
check_circleProcessed cash transactions and completed end-of-shift drawer checks accurately.
cancelWorked in customer service.
check_circleResolved service questions while protecting customer information and following procedures.
cancelGood with numbers.
check_circleVerified transaction details and maintained accurate records in a fast-paced service setting.