James Wilson
Professional Summary
Reliable Cashier with 3+ years of experience handling high-volume transactions in grocery and retail environments. Known for 99.9% cash handling accuracy, fast and friendly customer service, and the ability to stay calm during peak hours. Skilled in POS systems, cash reconciliation, and upselling promotional items.
Core Skills
Cash Handling
Cash Reconciliation
Change Management
Credit/Debit Processing
Drawer Balancing
POS Systems
NCR POS
Square
Clover
Verifone
Customer Service
Greeting Customers
Issue Resolution
Returns & Exchanges
Upselling
Operations
Bagging & Packaging
Price Checks
Coupon Processing
Store Opening/Closing
Professional Experience
Head Cashier | Kroger
April 2023 – Present- Processed 200+ transactions daily with 99.9% cash handling accuracy across a $5,000+ daily drawer
- Supervised and trained 4 cashier team members on POS operations, customer service standards, and store policies
- Resolved 30+ customer issues per week including returns, price disputes, and payment problems, maintaining 97% satisfaction
- Upsold loyalty program memberships, contributing to a 15% increase in program enrollment over 6 months
- Managed end-of-day cash reconciliation for 6 registers, consistently balancing with zero discrepancies
Cashier | Walmart
August 2021 – March 2023- Handled 150+ customer transactions per shift using NCR POS system, maintaining fast checkout times under 3 minutes per customer
- Achieved 99.8% accuracy in cash handling over 18 months, recognized as "Cashier of the Month" 3 times
- Processed returns, exchanges, and price adjustments following company policy, reducing customer complaint escalations by 20%
- Assisted with stocking shelves and maintaining front-end cleanliness during low-traffic periods
- Cross-trained for self-checkout area, helping 50+ customers per shift with scanning and payment issues
Cashier | McDonald's
June 2020 – July 2021- Took orders and processed payments for 100+ customers per shift in a fast-paced drive-thru and counter environment
- Maintained cash drawer accuracy during high-volume lunch and dinner rushes
- Upsold combo meals and promotional items, increasing average ticket size by 8%
- Followed food safety and cleanliness protocols, passing all health inspections with zero violations
Education
High School Diploma
Columbus North High School | Graduated: June 2020
Certifications
- Food Handler's Card
- NRF Customer Service Certification
Additional Information
Core Strengths
Cash Accuracy
Speed & Efficiency
Customer Focus
Reliability
Availability
Full-Time
Weekends
Holidays